<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE article  PUBLIC "-//NLM//DTD Journal Publishing DTD v3.0 20080202//EN" "http://dtd.nlm.nih.gov/publishing/3.0/journalpublishing3.dtd"><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" dtd-version="3.0" xml:lang="en" article-type="research article"><front><journal-meta><journal-id journal-id-type="publisher-id">OJS</journal-id><journal-title-group><journal-title>Open Journal of Statistics</journal-title></journal-title-group><issn pub-type="epub">2161-718X</issn><publisher><publisher-name>Scientific Research Publishing</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.4236/ojs.2017.71004</article-id><article-id pub-id-type="publisher-id">OJS-74082</article-id><article-categories><subj-group subj-group-type="heading"><subject>Articles</subject></subj-group><subj-group subj-group-type="Discipline-v2"><subject>Physics&amp;Mathematics</subject></subj-group></article-categories><title-group><article-title>
 
 
  An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value
 
</article-title></title-group><contrib-group><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Duncan</surname><given-names>K. H. Fong</given-names></name><xref ref-type="aff" rid="aff1"><sup>1</sup></xref></contrib><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Qian</surname><given-names>Chen</given-names></name><xref ref-type="aff" rid="aff1"><sup>1</sup></xref><xref ref-type="corresp" rid="cor1"><sup>*</sup></xref></contrib><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Zhe</surname><given-names>Chen</given-names></name><xref ref-type="aff" rid="aff2"><sup>2</sup></xref></contrib><contrib contrib-type="author" xlink:type="simple"><name name-style="western"><surname>Rui</surname><given-names>Wang</given-names></name><xref ref-type="aff" rid="aff3"><sup>3</sup></xref></contrib></contrib-group><aff id="aff3"><addr-line>Department of Marketing, Peking University, Beijing, China</addr-line></aff><aff id="aff2"><addr-line>Department of Statistics, Pennsylvania State University, University Park, USA</addr-line></aff><aff id="aff1"><addr-line>Department of Marketing, Pennsylvania State University, University Park, USA</addr-line></aff><author-notes><corresp id="cor1">* E-mail:<email>quc20@psu.edu(QC)</email>;</corresp></author-notes><pub-date pub-type="epub"><day>09</day><month>02</month><year>2017</year></pub-date><volume>07</volume><issue>01</issue><fpage>36</fpage><lpage>53</lpage><history><date date-type="received"><day>10,</day>	<month>November</month>	<year>2016</year></date><date date-type="rev-recd"><day>10,</day>	<month>February</month>	<year>2017</year>	</date><date date-type="accepted"><day>13,</day>	<month>February</month>	<year>2017</year></date></history><permissions><copyright-statement>&#169; Copyright  2014 by authors and Scientific Research Publishing Inc. </copyright-statement><copyright-year>2014</copyright-year><license><license-p>This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/</license-p></license></permissions><abstract><p>
 
 
  The authors propose new Bayesian models to obtain individual-level and time-varying regression coefficients in longitudinal data involving a single observation per response unit at each time period. An application to explore the association between customer satisfaction and shareholder value is included in the paper. The Bayesian models allow the flexibility of incorporating industry and firm factors in the context of the application to help explain variations of the regression coefficients. Results from the analysis indicate that the effect of customer satisfaction on shareholder value is not homogeneous over time. The proposed methodology provides a powerful tool to explore the relationship between two important business concepts.
 
</p></abstract><kwd-group><kwd>Bayesian Analysis</kwd><kwd> Dynamics</kwd><kwd> Heterogeneity</kwd><kwd> Customer Satisfaction</kwd><kwd> Shareholder Value</kwd></kwd-group></article-meta></front><body><sec id="s1"><title>1. Introduction</title><p>Fong, Ebbes and DeSarbo [<xref ref-type="bibr" rid="scirp.74082-ref1">1</xref>] have proposed a heterogeneous Bayesian regression model in 2012 that enables the estimation of individual-level regression coefficients in cross-sectional data involving a single observation per response unit. This paper extends their work to deal with longitudinal data by developing Bayesian models that provide individual-level and time-varying regression coefficients. As an application, the proposed Bayesian models are used to investigate the relationship between customer satisfaction and shareholder value. Note, it has been one of the fundamental findings of marketing theory that customer satisfaction will benefit firm performance [<xref ref-type="bibr" rid="scirp.74082-ref2">2</xref>] - [<xref ref-type="bibr" rid="scirp.74082-ref11">11</xref>] . Therefore, it is of tremendous interest to explore the potential dynamic and heterogeneous natures of the association between customer satisfaction and shareholder value.</p><p>Some scholars have recently started to investigate whether the effect of customer satisfaction on shareholder value is homogeneous across all firms/indus- tries. Several studies reported that the effect of customer satisfaction on shareholder value is heterogeneous across all firms/industries. The authors of those studies performed regression analysis assuming individual-level regression coefficients and their results indicated that there were substantive differences on the coefficients from industry to industry [<xref ref-type="bibr" rid="scirp.74082-ref12">12</xref>] as well as from firm to firm [<xref ref-type="bibr" rid="scirp.74082-ref12">12</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref13">13</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref14">14</xref>] . The effect of customer satisfaction was quite significant to some firms/in- dustries, while it was less valuable or even ignorable to the others, such as the hospitality and tourism industry [<xref ref-type="bibr" rid="scirp.74082-ref11">11</xref>] . However, few studies have examined whether the relationship is temporally labile. Indeed, a common underlying assumption is that the relationship is time-invariant. Yet, it is plausible that the relationship shifts over time. Thus, this reveals an imperative need for developing a model that allows for cross-sectional heterogeneity and temporal dynamics simultaneously.</p><p>The proposed Bayesian models provide individual-level and time-varying regression coefficients which also allow the incorporation of firmographic variables to help explain variations in the coefficients. Graphically speaking, when fitting an aggregate-level regression model, as shown in <xref ref-type="fig" rid="fig1">Figure 1</xref>(a), there is only one common regression coefficient for all firms over time, ignoring either individual heterogeneity or dynamics. The Bayesian random-effect model (e.g., [<xref ref-type="bibr" rid="scirp.74082-ref15">15</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref16">16</xref>] ) can be used to obtain individual-level coefficient estimates but it assumes that the coefficient for each individual firm is constant over time, as shown in <xref ref-type="fig" rid="fig1">Figure 1</xref>(b). Liechty, Fong, and DeSarbo [<xref ref-type="bibr" rid="scirp.74082-ref17">17</xref>] attempt to address this issue by modeling each of such coefficients as the sum of an aggregate-level time-de- pendent coefficient and an individual level random coefficient. Yet, their assumption may be restrictive because the pattern of variation for the coefficients over time is then the same for all firms; in other words, their model is applicable only when the pattern as depicted in <xref ref-type="fig" rid="fig1">Figure 1</xref>(c) is assumed to hold. Clearly, it does not allow the regression coefficients for different firms to vary differently over time as shown in <xref ref-type="fig" rid="fig1">Figure 1</xref>(d), which is a more general case. Note that DeSarbo et al.’s model proposed in 2012 [<xref ref-type="bibr" rid="scirp.74082-ref18">18</xref>] allows individual level and time varying regression coefficients but their model lacks flexibility in that impact of firm and industry factors on the association cannot be easily incorporated. In this paper, two heterogeneous Bayesian regression models are developed to investigate the association between customer satisfaction and shareholder value which can articulate the dynamic heterogeneity as shown in <xref ref-type="fig" rid="fig1">Figure 1</xref>(d). Also, the proposed Bayesian models are flexible which allow the incorporation of industry</p><p>and firm factors to help explain variations of the association.</p><p>In short, this study aims to develop new heterogeneous Bayesian regression models to explore the relationship between two important business concepts, namely, customer satisfaction and shareholder value. The findings can be useful to firms in plotting their own marketing strategies. The remainder of this paper is organized as follows. Section 2 describes how the data are collected and the operationalization of the measurements that are used in the study. Section 3 presents a traditional regression analysis following the practice of previous literature. Section 4 presents the proposed Bayesian models in details. Section 5 summarizes the model results as well as findings. Section 6 concludes with a discussion and possible extensions of the proposed models.</p></sec><sec id="s2"><title>2. Data and Measures</title><p>We collect a longitudinal data set (from 1998 to 2007) from multiple archival sources to perform our empirical study. For the measure of customer satisfaction (SAT), we use the American Customer Satisfaction Index provided by the ACSI database, which has been successfully employed by a growing body of marketing researchers (e.g., [<xref ref-type="bibr" rid="scirp.74082-ref12">12</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref19">19</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] ). This index is reported on a 0 to 100 scale. Given a time lag was found previously between customer satisfaction and its influence on shareholder value in several studies [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref21">21</xref>] , we actually employed the American Customer Satisfaction Index from 1998 to 2006 in the study while shareholder values were collected from 1999 to 2007. Also, consistent with previous studies, we removed utilities firms as well as privately held companies from our data [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] . The final data set then contains 70 firms with 630 observations of customer satisfaction measurements.</p><p>Consistent with the literature, we select Tobin’s q [<xref ref-type="bibr" rid="scirp.74082-ref22">22</xref>] to measure shareholder value for the 70 firms. Note that, with the advantage of being forward-looking and comparable across industries, Tobin’s q receives wide acceptance in the economics and finance literature. We employ the method given in Chung and Pruitt’s paper [<xref ref-type="bibr" rid="scirp.74082-ref23">23</xref>] to compute Tobin’s q at the annual basis, using data from COMPUSTAT from 1999 to 2007. We take the natural logarithm on Tobin’s q, denoted by Q = ln ( q ) , to eliminate a violation of normality assumption in our subsequent analysis.</p><p>In addition, we include a number of firm and industry factors to help explain the variation in the customer satisfaction and shareholder value association. For firm factors, following Morgan and Rego’ work in 2006 [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] , we obtain measures on firm asset (AS), firms’ relative advertising intensity (AD) and Research and Development intensity (RD) using data from COMPUSTAT. Here firm asset is used as a proxy for firm size, which represents possible scale economies that may impact firm performance. Firms’ advertising and R&amp;D intensities are computed by dividing advertising and R&amp;D expenditure, respectively, by sales. To capture industry dynamism, we consider market concentration and demand growth in our analysis. The widely used indicator, Herfindahl-Hirschman index (HHI), is chosen as the measure of market concentration [<xref ref-type="bibr" rid="scirp.74082-ref12">12</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] which is calculated as the sum of the squares of all suppliers’ market shares in an industry. We use the 4-digit SIC code available from COMPUSTAT to categorize the industries. The value of HHI is then scaled to lie between zero (less concentrated) and one (highly concentrated). Finally, following Morgan and Rego [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] , we compute the average 12-month growth in industry sales as a measure of demand growth (DG). The operationalization of various measures is given in Appendix A.</p><p>The descriptive statistics for the variables in our data set for each of the nine years are presented in <xref ref-type="table" rid="table1"><xref ref-type="table" rid="table">Table </xref>1</xref>. Aside from Q, the explanatory variables are on very different scales. For example, the mean of AS is approximately 10, but the mean of AD is only around 0.05. To eliminate the possibility that the effects of smaller-scaled variables are obscured by larger-scaled variables, we standardized all explanatory variables in our study.</p></sec><sec id="s3"><title>3. A Traditional Analysis</title><p>Following the literature (e.g., [<xref ref-type="bibr" rid="scirp.74082-ref12">12</xref>] [<xref ref-type="bibr" rid="scirp.74082-ref20">20</xref>] ), we first postulate an aggregate-level regression model using data from our data set to study the association between customer satisfaction and shareholder value. We specify the following model:</p><p>Q i , t = β 0 + β 1 S A T i , t − 1 + β 2 A S i , t − 1 + β 3 A D i , t − 1 + + β 4 R D i , t − 1 + β 5 D G i , t − 1 + β 6 H H I i , t − 1 + ε i , t (1)</p><p>where</p><p>・ Q<sub>i,t</sub> (logarithm of Tobin’s q) denotes the shareholder value for firm i , i = 1 , ⋯ , N , in year t , t = 1 , ⋯ , T ,</p><p>・ SAT<sub>i,t</sub><sub>−1</sub> denotes customer satisfaction measured by American Customer Satisfaction Index (ACSI) for firm i in year t − 1,</p><table-wrap id="table1" ><label><xref ref-type="table" rid="table1"><xref ref-type="table" rid="table">Table </xref>1</xref></label><caption><title> Descriptive statistics of variables in the data set</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  colspan="2"  >Year (t) Variable</th><th align="center" valign="middle" >1999</th><th align="center" valign="middle" >2000</th><th align="center" valign="middle" >2001</th><th align="center" valign="middle" >2002</th><th align="center" valign="middle" >2003</th><th align="center" valign="middle" >2004</th><th align="center" valign="middle" >2005</th><th align="center" valign="middle" >2006</th><th align="center" valign="middle" >2007</th></tr></thead><tr><td align="center" valign="middle"  rowspan="2"  >q (t)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >1.89</td><td align="center" valign="middle" >1.65</td><td align="center" valign="middle" >1.50</td><td align="center" valign="middle" >1.32</td><td align="center" valign="middle" >1.41</td><td align="center" valign="middle" >1.42</td><td align="center" valign="middle" >1.34</td><td align="center" valign="middle" >1.50</td><td align="center" valign="middle" >1.51</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >1.59</td><td align="center" valign="middle" >1.35</td><td align="center" valign="middle" >1.16</td><td align="center" valign="middle" >1.01</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >.98</td><td align="center" valign="middle" >.93</td><td align="center" valign="middle" >1.21</td><td align="center" valign="middle" >1.59</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >SAT (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >76.15</td><td align="center" valign="middle" >75.64</td><td align="center" valign="middle" >76.69</td><td align="center" valign="middle" >76.37</td><td align="center" valign="middle" >77.00</td><td align="center" valign="middle" >77.33</td><td align="center" valign="middle" >77.27</td><td align="center" valign="middle" >76.89</td><td align="center" valign="middle" >77.83</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >6.28</td><td align="center" valign="middle" >6.88</td><td align="center" valign="middle" >6.97</td><td align="center" valign="middle" >7.07</td><td align="center" valign="middle" >6.24</td><td align="center" valign="middle" >6.09</td><td align="center" valign="middle" >6.24</td><td align="center" valign="middle" >7.04</td><td align="center" valign="middle" >6.84</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >AD (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.05</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.07</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >RD (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.07</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >0.09</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.08</td><td align="center" valign="middle" >0.10</td><td align="center" valign="middle" >0.10</td><td align="center" valign="middle" >0.10</td><td align="center" valign="middle" >0.08</td><td align="center" valign="middle" >0.10</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >AS (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >9.65</td><td align="center" valign="middle" >9.76</td><td align="center" valign="middle" >9.83</td><td align="center" valign="middle" >9.92</td><td align="center" valign="middle" >9.96</td><td align="center" valign="middle" >10.01</td><td align="center" valign="middle" >10.05</td><td align="center" valign="middle" >10.11</td><td align="center" valign="middle" >10.19</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >1.44</td><td align="center" valign="middle" >1.45</td><td align="center" valign="middle" >1.47</td><td align="center" valign="middle" >1.46</td><td align="center" valign="middle" >1.46</td><td align="center" valign="middle" >1.49</td><td align="center" valign="middle" >1.55</td><td align="center" valign="middle" >1.54</td><td align="center" valign="middle" >1.55</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >DG (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >−0.01</td><td align="center" valign="middle" >0.01</td><td align="center" valign="middle" >0.03</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >−0.02</td><td align="center" valign="middle" >0.07</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >0.14</td><td align="center" valign="middle" >0.08</td><td align="center" valign="middle" >0.12</td><td align="center" valign="middle" >0.09</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.26</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.14</td><td align="center" valign="middle" >0.12</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >HHI (t − 1)</td><td align="center" valign="middle" >Mean</td><td align="center" valign="middle" >0.19</td><td align="center" valign="middle" >0.20</td><td align="center" valign="middle" >0.20</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.23</td><td align="center" valign="middle" >0.23</td><td align="center" valign="middle" >0.24</td><td align="center" valign="middle" >0.24</td></tr><tr><td align="center" valign="middle" >SD</td><td align="center" valign="middle" >0.15</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.18</td><td align="center" valign="middle" >0.19</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.21</td></tr></tbody></table></table-wrap><p>・ AS<sub>i,t</sub><sub>−1</sub> denotes firm asset for firm i in year t − 1,</p><p>・ AD<sub>i,t</sub><sub>−1</sub> denotes firm i’s relative advertising intensity in year t − 1,</p><p>・ RD<sub>i,t</sub><sub>−1</sub> denotes firm i’s relative Research and Development intensity in year t − 1,</p><p>・ DG<sub>i,t</sub><sub>−1</sub> denotes demand growth for firm i in year t − 1,</p><p>・ HHI<sub>i,t</sub><sub>−1</sub> denotes market concentration for firm i in year t − 1,</p><p>・ β<sub>0</sub> denotes intercept,</p><p>・ β 1 , ⋯ , β 6 denote corresponding regression coefficients,</p><p>・ ɛ<sub>i,</sub><sub>t</sub> denotes the error term which follows a Normal distribution.</p><p><xref ref-type="table" rid="table2"><xref ref-type="table" rid="table">Table </xref>2</xref> summarizes the model results. As expected, the estimate of the regression coefficient of SAT is significant and positive, consistent with findings from similar studies in the literature. We have also analyzed the data on a yearly basis for each of the nine year. We obtain significant regression results for each year with R<sup>2</sup> ranging from 0.289 to 0.476 and estimates of the regression coefficient of customer satisfaction ranging from 0.132 to 0.225. These results further confirm an overall positive relationship between shareholder value and customer satisfaction.</p></sec><sec id="s4"><title>4. The Proposed Bayesian Models</title><sec id="s4_1"><title>4.1. The Heterogeneous Bayesian Regression Model 1 (HBRM1)</title><p>To investigate the dynamic relationship between customer satisfaction and shareholder value, we first consider a Bayesian version of the aggregate-level regression model but in a more general form, assuming that:</p><p>Q i , t = β i , t , 0 + β i , t , 1 S A T i , t − 1 + ε i , t , (2)</p><table-wrap id="table2" ><label><xref ref-type="table" rid="table2"><xref ref-type="table" rid="table">Table </xref>2</xref></label><caption><title> Results of the aggregate regression analysis</title></caption><table><tbody><thead><tr><th align="center" valign="middle" ></th><th align="center" valign="middle" >Coefficient Estimate</th><th align="center" valign="middle" >SE</th><th align="center" valign="middle" >t value</th></tr></thead><tr><td align="center" valign="middle" >Intercept</td><td align="center" valign="middle" >0.108***</td><td align="center" valign="middle" >0.026</td><td align="center" valign="middle" >4.148</td></tr><tr><td align="center" valign="middle" >SAT</td><td align="center" valign="middle" >0.182***</td><td align="center" valign="middle" >0.029</td><td align="center" valign="middle" >6.225</td></tr><tr><td align="center" valign="middle" >AD</td><td align="center" valign="middle" >0.009</td><td align="center" valign="middle" >0.029</td><td align="center" valign="middle" >0.298</td></tr><tr><td align="center" valign="middle" >RD</td><td align="center" valign="middle" >−0.090***</td><td align="center" valign="middle" >0.030</td><td align="center" valign="middle" >−2.981</td></tr><tr><td align="center" valign="middle" >AS</td><td align="center" valign="middle" >−0.339***</td><td align="center" valign="middle" >0.031</td><td align="center" valign="middle" >−11.093</td></tr><tr><td align="center" valign="middle" >DG</td><td align="center" valign="middle" >0.031</td><td align="center" valign="middle" >0.027</td><td align="center" valign="middle" >1.157</td></tr><tr><td align="center" valign="middle" >HHI</td><td align="center" valign="middle" >0.231***</td><td align="center" valign="middle" >0.029</td><td align="center" valign="middle" >7.984</td></tr><tr><td align="center" valign="middle" >R<sup>2</sup></td><td align="center" valign="middle"  colspan="3"  >0.372</td></tr><tr><td align="center" valign="middle" >F-statistic</td><td align="center" valign="middle"  colspan="3"  >61.380***</td></tr><tr><td align="center" valign="middle" >df</td><td align="center" valign="middle"  colspan="3"  >(6, 623)</td></tr></tbody></table></table-wrap><p>***p &lt; 0.01.</p><p>and for j = 0, 1,</p><p>β i , t , j = Δ j , 0 + Δ j , 1 A S i , t − 1 + Δ j , 2 A D i , t − 1 + Δ j , 3 R D i , t − 1 (3)</p><p>where Δ j , 1 , ⋯ , Δ j , 5 denote the impact coefficients of the various firm and industry factors on the customer satisfaction and shareholder value association and Δ j , 0 <sub> </sub>is the intercept. Note that, when δ i , t , j = 0 , Equations (2) and (3) can be combined to yield an aggregate-level regression model with common regression coefficients across all firms.</p><p>For ease of presentation, we rewrite the model (HBRM1) specification in matrix notations. Let X<sub>it</sub> be a column vector with one as the first element and the ith firm’s customer satisfaction score (SAT) at time t − 1 as the second element:</p><p>Q i t = X ′ i t β i t + ε i t , (4)</p><p>β i t = Δ Z i t + δ i t , (5)</p><p>where Z<sub>it</sub> is a K &#215; 1 vector of firm and industry factor values at time t − 1 with the first element set at 1, and Δ is a J &#215; K matrix of impact coefficients. The error terms ɛ<sub>it</sub> and δ<sub>it</sub> are independent and normally distributed with ɛ<sub>it</sub>~ N(0, σ<sup>2</sup>) and δ<sub>it</sub>~N<sub>J</sub>(0, Σ) . In particular, we let Σ = σ<sup>2</sup>C which is commonly assumed in Bayesian dynamic linear models [<xref ref-type="bibr" rid="scirp.74082-ref24">24</xref>] . Note that, when there is only 1 observation per firm (T = 1), this model reduces to the one considered in Fong, Ebbes and DeSarbo’s work in 2012 [<xref ref-type="bibr" rid="scirp.74082-ref1">1</xref>] . To complete the model specification, we assume the conventional proper priors for the following parameters:</p><p>σ − 2 ~ Gamma ( p , q ) , (6)</p><p>C − 1 ~ W J ( ν , V ) , (7)</p><p>vec ( Δ ) ~ N J K ( 0 , γ ) , (8)</p><p>where Gamma(p,q) represents a Gamma distribution with mean pq and variance pq<sup>2</sup>, W<sub>J</sub>(ν,V) denotes a Wishart distribution with mean νV, and vec(Δ) converts Δ into a vector by stacking the rows of Δ on top of one another.</p><p>With proper priors, the joint posterior distribution is proper and one can obtain posterior estimates of various parameters of interest. An efficient Gibbs sampler is used to generate random deviates of the parameters iteratively and recursively from the full conditional distributions as listed below. Appendix B provides details of the derivation.</p><p>・ p(β<sub>it</sub>|all others) is a multivariate Normal distribution, for i = 1 , ⋯ , N and t = 1 , ⋯ , T .</p><p>・ p(η|all others) is a multivariate Normal distribution, where η = vec(Δ).</p><p>・ p( σ − 2 |all others) is a Gamma distribution.</p><p>・ p( C − 1 |all others) is a Wishart distribution.</p></sec><sec id="s4_2"><title>4.2. The Heterogeneous Bayesian Regression Model 2 (HBRM2)</title><p>In this model we allow impacts of firm and industry factors on the association between customer satisfaction and shareholder value to vary over time. Also, the error variances may vary over time. Therefore we proposed the following heterogeneous Bayesian regression model (HBRM2):</p><p>Q i t = X ′ i t β i t + e i t , (9)</p><p>β i t = Δ t Z i t + f i t , (10)</p><p>where Δ<sub>t</sub> is a J &#215; K matrix of impact coefficients at time t. The error term e<sub>it</sub> follows N(0, σ t 2 ) independently and the error term fit follows N<sub>J</sub>(0, Σ<sub>t</sub>) independently. Again, we let Σ<sub>t</sub> = σ t 2 C t , where C<sub>t</sub> is a scale-free matrix.</p><p>As observations are taken over time, we assume the prior distribution of the time varying impact coefficients and variances at time t depends on the prior of the parameters at t ? 1 as well as the previous observed data:</p><p>・ At Year 1 (t = 1), similar to HBRM1, we assume the following proper priors for the parameters:</p><p>σ 1 − 2 ~ Gamma ( p ′ , q ′ ) , (11)</p><p>C 1 − 1 ~ W J ( b , A ) , (12)</p><p>vec ( Δ 1 ) ~ N J K ( η 0 , Θ 0 ) , (13)</p><p>・ However, at subsequent years (t &gt; 1), we use the posterior distribution of the parameters from time t ? 1 as the prior distribution of the relevant parameters at time t. Specifically, let D i , t = { Q i t , X i t , Z i t , D i , t − 1 } be the information known at time t for firm i, i = 1 , ⋯ , N and D<sub>i,</sub><sub>0</sub> be the information available at time zero, t hen the prior distribution of ( σ t − 2 , C t − 1 , Δ t ) , is:</p><p>π ( σ t − 2 , C t − 1 , Δ t ) = p t − 1 ( σ t − 2 , C t − 1 , Δ t | D i , t − 1 , i = 1 , ⋯ , N ) , (14)</p><p>where p<sub>t−</sub><sub>1</sub> represents the posterior distribution of the parameters at time t − 1. An advantage of this prior specification is that we only make a prior assumption at time t = 1 without the need of introducing further subjective prior input afterwards. Note that such derived priors are informative priors. In the special case where these parameters are not time varying, this model becomes HBRM1.</p><p>We develop an MCMC algorithm to simulate random deviates of the parameters iteratively and recursively from the full conditional distributions as listed below. Details of the derivation are provided in Appendix C.</p><p>・ p(β<sub>it</sub>|all others) is a multivariate Normal distribution, for i = 1 , ⋯ , N and t = 1 , ⋯ , T .</p><p>・ p(η<sub>t</sub>|all others) is a multivariate Normal distribution, where η t = vec ( Δ t ) , for t = t = 1 , ⋯ , T .</p><p>・ p( σ t − 2 |all others) is a Gamma distribution, for t = 1 , ⋯ , T .</p><p>・ p( C t − 1 |all others) is a Wishart distribution for t = 1 but a non-standard probability distribution for t = 2 , ⋯ , T .</p><p>We can generate random deviates directly from the full conditional distributions for β<sub>it</sub>, η<sub>t</sub>, σ t − 2 , t = 1 , ⋯ , T , and C 1 − 1 . For C t − 1 (t &gt; 1), the corresponding full conditional distributions are not standard probability densities, so we use the Metropolis-Hasting algorithm to generate the random deviates. More sampling details are described in Appendix C.</p></sec></sec><sec id="s5"><title>5. Results from the Bayesian Analysis</title><p>We use an uninformative prior in our HBRM1 analysis by specifying p = 3, q = 1, γ = 10I<sub>JK</sub>, V = I<sub>J</sub>, and ν = J + 10. Then, we use results from HBRM1 to specify priors at time t = 1 for HBRM2. To assess the effect of customer satisfaction on the shareholder value, we compute the posterior probabilities of the SAT coefficients (β<sub>i,t,1</sub>) being positive (cf., [<xref ref-type="bibr" rid="scirp.74082-ref25">25</xref>] ). <xref ref-type="fig" rid="fig2">Figure 2</xref>(a) and <xref ref-type="fig" rid="fig2">Figure 2</xref>(b) show the posterior probabilities derived from the proposed models, respectively, where, for each year, firms are arranged in an ascending order of posterior probability. The figures clearly show that, given any year, not all firms have high probabilities of possessing positive association between customer satisfaction and shareholder value. Indeed, some firms have noticeable low probabilities suggesting a negligible positive association. Thus, it appears that customer satisfaction may not always have a significant positive effect on shareholder value for every firm.</p><p><xref ref-type="fig" rid="fig3">Figure 3</xref>(a) and <xref ref-type="fig" rid="fig3">Figure 3</xref>(b) show the posterior means of the SAT coefficient generated from the proposed models. We create a boxplot for each firm which contains its nine-year point estimates (posterior means). For the majority of the firms on average, as suggested by the positive posterior means, their customer satisfaction and shareholder value associations are positive. However, the estimates of association for each firm are very different. The boxplots for some of the firms have large spread, indicating that the difference between the largest estimate and the smallest estimate over the span of study years is quite substantial. This observation backups our previous statement that the association between customer satisfaction and shareholder value is time varying.</p><p><xref ref-type="fig" rid="fig4">Figure 4</xref>(a) and <xref ref-type="fig" rid="fig4">Figure 4</xref>(b) show the boxplots of posterior means for each year under study, where each boxplot contains 70-firm point estimates. The spread of these boxplots is even larger than the ones in <xref ref-type="fig" rid="fig3">Figure 3</xref>(a) and <xref ref-type="fig" rid="fig3">Figure 3</xref>(b), which indicates that the SAT coefficients are substantively different from firm to firm. Since the magnitude of the link between customer satisfaction and shareholder value varies across firms, the importance of customer satisfaction may be treated differently by different firms.</p><p><xref ref-type="table" rid="table3"><xref ref-type="table" rid="table">Table </xref>3</xref> presents the estimation results of proposed models, regarding the dynamic influences of industry and firm factors on the association between customer satisfaction and shareholder value. More specifically, <xref ref-type="table" rid="table3"><xref ref-type="table" rid="table">Table </xref>3</xref> provides point estimates of the impact coefficients on the association as well as the posterior probabilities of the impact coefficients being positive. Note that the two models yield consistent results. Based on the results of HBRM2, market concentration (HHI) has a positive impact on the association over all 9 years from 1999 to 2007 and that the posterior probabilities of the coefficients being positive are above 0.9 for all the 9 years. That is, the association between customer satisfaction and shareholder value can be strengthened for firms in industries with higher market concentration consistently over time. In addition, the magnitude</p><p>of the impact differs over time which indicates the dynamic influence of HHI on the association. Similarly, asset (AS) has a positive impact but advertising intensity (AD) has a negative impact on the association. However, there is not sufficient evidence in support of an impact of R&amp;D intensity (RD) or demand growth (DG) on the association.</p><p>Finally, we compute log marginal likelihoods to compare the two Bayesian models. The values for HBRM1 and HBRM2 are −624.95 and −618.85 respectively. This result suggests that HBRM2 is preferred over HBRM1 for the data that are being investigated in the study.</p></sec><sec id="s6"><title>6. Conclusions</title><p>In this paper we propose new Bayesian models to investigate the dynamic and heterogeneous link between customer satisfaction and shareholder value. Our results suggest that customer satisfaction does not have a homogeneous positive effect on the shareholder value for all firms. Instead, the magnitude of the link varies across firms and changes over time. The inter-firm difference is in general larger than intra-firm temporal difference. In addition, we find that the association</p><table-wrap id="table3" ><label><xref ref-type="table" rid="table3"><xref ref-type="table" rid="table">Table </xref>3</xref></label><caption><title> Bayes estimates of the impact coefficient of industry and firm factors on the relationship between customer satisfaction and shareholder value</title></caption><table><tbody><thead><tr><th align="center" valign="middle"  rowspan="2"  ></th><th align="center" valign="middle"  rowspan="2"  >HBRM1</th><th align="center" valign="middle"  colspan="9"  >HBRM2</th></tr></thead><tr><td align="center" valign="middle" >1999</td><td align="center" valign="middle" >2000</td><td align="center" valign="middle" >2001</td><td align="center" valign="middle" >2002</td><td align="center" valign="middle" >2003</td><td align="center" valign="middle" >2004</td><td align="center" valign="middle" >2005</td><td align="center" valign="middle" >2006</td><td align="center" valign="middle" >2007</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >Intercept</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.21</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.22</td><td align="center" valign="middle" >0.22</td></tr><tr><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td><td align="center" valign="middle" >1.00</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >AD</td><td align="center" valign="middle" >−0.05</td><td align="center" valign="middle" >−0.05</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.04</td><td align="center" valign="middle" >−0.05</td><td align="center" valign="middle" >−0.05</td></tr><tr><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.09</td><td align="center" valign="middle" >0.08</td><td align="center" valign="middle" >0.09</td><td align="center" valign="middle" >0.08</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.03</td><td align="center" valign="middle" >0.02</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >RD</td><td align="center" valign="middle" >0.01</td><td align="center" valign="middle" >0.01</td><td align="center" valign="middle" >0.01</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >0.02</td><td align="center" valign="middle" >0.01</td><td align="center" valign="middle" >0.01</td></tr><tr><td align="center" valign="middle" >0.59</td><td align="center" valign="middle" >0.60</td><td align="center" valign="middle" >0.68</td><td align="center" valign="middle" >0.82</td><td align="center" valign="middle" >0.84</td><td align="center" valign="middle" >0.87</td><td align="center" valign="middle" >0.88</td><td align="center" valign="middle" >0.81</td><td align="center" valign="middle" >0.71</td><td align="center" valign="middle" >0.62</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >AS</td><td align="center" valign="middle" >0.04</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td></tr><tr><td align="center" valign="middle" >0.99</td><td align="center" valign="middle" >0.93</td><td align="center" valign="middle" >0.94</td><td align="center" valign="middle" >0.97</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.99</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.97</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >DG</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td><td align="center" valign="middle" >−0.03</td></tr><tr><td align="center" valign="middle" >0.20</td><td align="center" valign="middle" >0.17</td><td align="center" valign="middle" >0.16</td><td align="center" valign="middle" >0.12</td><td align="center" valign="middle" >0.10</td><td align="center" valign="middle" >0.10</td><td align="center" valign="middle" >0.14</td><td align="center" valign="middle" >0.13</td><td align="center" valign="middle" >0.09</td><td align="center" valign="middle" >0.13</td></tr><tr><td align="center" valign="middle"  rowspan="2"  >HHI</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.05</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.07</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td><td align="center" valign="middle" >0.06</td></tr><tr><td align="center" valign="middle" >0.93</td><td align="center" valign="middle" >0.94</td><td align="center" valign="middle" >0.93</td><td align="center" valign="middle" >0.95</td><td align="center" valign="middle" >0.97</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.99</td><td align="center" valign="middle" >0.99</td><td align="center" valign="middle" >0.98</td><td align="center" valign="middle" >0.99</td></tr></tbody></table></table-wrap><p>Note: Numbers in the two rows for each parameter in each year represent the posterior mean of the parameter and the corresponding posterior probability of the parameter being positive. Bold indicates probability is over 0.9 or below 0.1.</p><p>between customer satisfaction and shareholder value is consistently strengthened over time for larger firms and firms in industries with higher market concentration, but weakened for firms with high advertising intensity.</p><p>Methodologically, there are several advantageous features of the proposed models. First, our models provide individual level, time-varying estimates of the association. Without separating the part-worth into aggregate time dependent and static individual level components as in Liechty et al.’s model [<xref ref-type="bibr" rid="scirp.74082-ref17">17</xref>] , the proposed models are more general. Second, our models use industry and firm factors to help explain the variation on firm heterogeneity and time dependent part-worths. The impact of these factors is also allowed to be time varying in HBRM2, which means more flexibility in modeling. Third, by treating the joint posterior distribution of the parameter in the previous time period as the prior distribution of the parameters in the current time period, our proposed HBRM2 model requires prior specification at time t = 1 only without the need of introducing further subjective prior input afterwards.</p><p>Future work may include extensions of the method to handle different types of data such as panel choice data and extensions to include more complicated structure like an autoregressive structure in the model. It would also be desirable to obtain extensions that allow variable selection within the models.</p></sec><sec id="s7"><title>Cite this paper</title><p>Fong, D.K.H., Chen, Q., Chen, Z. and Wang, R. (2017) An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value. Open Journal of Statistics, 7, 36-53. https://doi.org/10.4236/ojs.2017.71004</p></sec><sec id="s8"><title>Appendices</title>Appendix A: <xref ref-type="table" rid="table">Table </xref>of MeasurementsAppendix B: Derivation of Full Conditional Distributions for the HBRM1 Model<p>・ For i = 1 , ⋯ , N and t = 1 , ⋯ , T :</p><p>p ( β i t | allothers ) ∝ exp { − 1 2 [ β ′ i t ( σ − 2 X i t X ′ i t + Σ − 1 ) β i t − 2 β ′ i t ( σ − 2 X i t Q i t + Σ − 1 Δ Z i t ) ] } . (15)</p><p>This expression is proportional to a Normal density, N J ( β &#175; i t , Σ i t ) , where</p><p>Σ i t = ( X i t X ′ i t σ − 2 + Σ − 1 ) − 1 , (16)</p><p>β &#175; i t = ( X i t X ′ i t σ − 2 + Σ − 1 ) − 1 ( σ − 2 X i t Q i t + Σ − 1 Δ Z i t ) . (17)</p><p>#Math_66# (18)</p><p>where ⊗ is the Kronecker product. This expression is proportional to a normal density, N J K ( η &#175; , Θ ) where</p><p>Θ = [ γ − 1 + ∑ t = 1 T ∑ i = 1 N ( I J ⊗ Z ′ i t ) ′ ( σ 2 C ) − 1 ( I J ⊗ Z ′ i t ) ] − 1 , (19)</p><p>η &#175; = Θ ∑ t = 1 T ∑ i = 1 N ( I J ⊗ Z ′ i t ) ′ ( σ 2 C ) − 1 β i t = Θ ∑ t = 1 T ∑ i = 1 N ( I J ⊗ Z i t ) ( σ 2 C ) − 1 β i t . (20)</p><p>・ p ( C − 1 | allothers )</p><p>∝ | σ 2 C | − N T 2 exp { − 1 2 [ ∑ t = 1 T ∑ i = 1 N ( β i t − Δ Z i t ) ′ ( σ 2 C ) − 1 ( β i t − Δ Z i t ) ] } &#215; | C − 1 | ν − J − 1 2 2 ν J 2 | V | ν 2 Γ J ( ν 2 ) exp { − t r ( V − 1 C − 1 ) 2 } (21)</p><p>#Math_73# (22)</p><p>∝ | C − 1 | N T + ν − J − 1 2 exp { − 1 2 t r [ C − 1 ( V − 1 + σ − 2 ∑ t = 1 T ∑ i = 1 N ( β i t − Δ Z i t ) ( β i t − Δ Z i t ) ′ ) ] } . (23)</p><p>This expression is proportional to a Wishart density, W J ( v &#175; , V &#175; ) , where</p><p>v &#175; = N T + ν (24)</p><p>V &#175; = [ V − 1 + σ − 2 ∑ t = 1 T ∑ i = 1 N ( β i t − Δ Z i t ) ( β i t − Δ Z i t ) ′ ] − 1 . (25)</p><p>・ p ( σ − 2 | allothers )</p><p>#Math_79# (26)</p><p>∝ ( σ − 2 ) p − 1 + N T ( 1 + J ) 2 exp { − σ − 2 q − 1 2 σ − 2 ∑ i = 1 N ∑ t = 1 T ( Q i t − X ′ i t β i t ) 2 − 1 2 σ − 2 ∑ i = 1 N ∑ t = 1 T ( β i t − Δ Z i t ) ′ C − 1 ( β i t − Δ Z i t ) } (27)</p><p>∝ ( σ − 2 ) p − 1 + N T ( 1 + J ) 2 exp { − σ − 2 [ 1 q + 1 2 ∑ i = 1 N ∑ t = 1 T ( Q i t − X ′ i t β i t ) 2 + 1 2 ∑ i = 1 N ∑ t = 1 T ( β i t − Δ Z i t ) ′ C − 1 ( β i t − Δ Z i t ) ] } (28)</p><p>This expression is proportional to a Gamma density,</p><p>Gamma ( N T ( 1 + J ) 2 + p , Q ∗ ) , where</p><p>Q ∗ = [ 1 q + 1 2 ∑ i = 1 N ∑ t = 1 T ( Q i t − X ′ i t β i t ) 2 + 1 2 ∑ i = 1 N ∑ t = 1 T ( β i t − Δ Z i t ) ′ C − 1 ( β i t − Δ Z i t ) ] − 1 . (29)</p><p>A random sample from the joint posterior distribution can be obtained by generating random deviates iteratively and recursively according to the above full conditional distributions. We have simulated 30,000 iterations, out of which the last 20,000 iterations are used for generating parameter estimates. Convergence was checked by starting the chain from multiple initial values and by an inspection of trace plots.</p>Appendix C: Derivation of Full Conditional Distributions for the HBRM2 Model<p>We first derive the prior density π ( σ t + 1 − 2 , C t + 1 − 1 , Δ t + 1 ) , t = 1 , ⋯ , T , by computing the posterior density p t ( σ t − 2 , C t − 1 , Δ t | D i , t , i = 1 , ⋯ , N ) of the parameters from time t and then replacing σ t − 2 , C t − 1 , Δ t , by σ t + 1 − 2 , C t + 1 − 1 , Δ t + 1 , respectively, in the ex- pression. If we substitute Equation (10) into Equation (9), we will have:</p><p>Q i t = X ′ i t Δ t Z i t + X ′ i t f i t + e i t = X ′ i t Δ t Z i t + ω i t , (30)</p><p>where ω i t follows a normal distribution N ( 0 , σ t 2 ( X ′ i t C t X i t + 1 ) ) . Thus, the likelihood function of ( σ t − 2 , C t − 1 , Δ t ) is given by a product of normal densities, N ( X ′ i t Δ t Z i t , σ t 2 ( X ′ i t C t X i t + 1 ) ) , i = 1 , ⋯ , N . Since a posterior density is proportional to the product of the corresponding likelihood function and prior density, and π ( σ 1 − 2 , C 1 − 1 , Δ 1 ) = π ( σ 1 − 2 ) π ( C 1 − 1 ) π ( Δ 1 ) is a product of the individual prior densities, we have:</p><disp-formula id="scirp.74082-formula16"><label>(31)</label><graphic position="anchor" xlink:href="//html.scirp.org/file/4-1240803x95.png"  xlink:type="simple"/></disp-formula><p>and in general, for t ≥ 2 ,</p><p>#Math_97# (32)</p><p>where Z i t ∗ = I J ⊗ Z ′ i t and ⊗ is the Kronecker product. Combining with the likelihood function, we obtain the following full conditional distributions:</p><p>・ For i = 1 , ⋯ , N and t = 1 , ⋯ , T :</p><p>p ( β i t | allothers )</p><p>#Math_103# (33)</p><p>∝ exp { − σ t − 2 2 [ β ′ i t ( X i t X ′ i t + C t − 1 ) β i t − 2 β ′ i t ( X i t Q i t + C t − 1 Δ t Z i t ) ] } . (34)</p><p>This expression is proportional to a normal density, N J ( β i t 0 , Ψ i t ) , where</p><p>Ψ i t = σ t 2 ( X i t X ′ i t + C t − 1 ) − 1 (35)</p><p>β i t 0 = ( X i t X ′ i t + C t − 1 ) − 1 ( X i t Q i t + C t − 1 Δ t Z i t ) . (36)</p><p>・ For t = 1 , ⋯ , T :</p><p>p ( η t | allothers ) ∝ exp { − 1 2 [ ( η t − η 0 ) ′ Θ 0 − 1 ( η t − η 0 ) + ∑ i = 1 N ( ∑ s = 1 t − 1 σ t − 2 ( Q i s − X ′ i s Z i s ∗ η t ) 2 X ′ i s C t X i s + 1 + ( β i t − Z i t ∗ η t ) ′ ( σ t 2 C t ) − 1 ( β i t − Z i t ∗ η t ) ) ] } . (37)</p><p>This expression is proportional to a normal density N J K ( η t 0 , Θ t ) where</p><p>Θ t = [ Θ 0 − 1 + σ t − 2 ∑ i = 1 N ( Z ′ i t ∗ C t − 1 Z i t ∗ + ∑ s = 1 t − 1 ( X i s X ′ i s ) ⊗ ( Z i s Z ′ i s ) X ′ i s C t X i s + 1 ) ] − 1 , (38)</p><p>η t 0 = Θ t [ Θ 0 − 1 η 0 + σ t − 2 ∑ i = 1 N ( Z ′ i t ∗ C t − 1 β i t + ∑ s = 1 t − 1 Q i s ( X i s ⊗ Z i s ) X ′ i s C t X i s + 1 ) ] . (39)</p><p>・ For t = 1 , ⋯ , T :</p><p>p ( σ t − 2 | allothers ) ∝ ( σ t − 2 ) ( t − 1 ) N 2 + p ′ − 1 exp { − σ t − 2 q ′ − 1 2 σ t − 2 ∑ i = 1 N ∑ s = 1 t − 1 ( Q i s − ( X ′ i s Δ t Z i s ) 2 ) X ′ i s C t X i s + 1 } &#215; ( σ t − 2 ) N ( J + 1 ) 2 exp { − 1 2 ∑ i = 1 N σ t − 2 [ ( Q i t − X ′ i t β i t ) 2 + ( β i t − Δ t Z i t ) ′ ( σ t 2 C t ) − 1 ( β i t − Δ t Z i t ) ] } . (40)</p><p>This expression is proportional to a gamma density,</p><p>Gamma ( 1 2 N ( J + t ) + p ′ , Q t ∗ ) , where</p><p>Q t ∗ = [ 1 2 ∑ i = 1 N ( ( Q i t − X ′ i t β i t ) 2 + ( β i t − Δ t Z i t ) ′ C t − 1 ( β i t − Δ t Z i t ) + ∑ s = 1 t − 1 ( Q i s − X ′ i s Δ t Z i s ) 2 X ′ i s C t X i s + 1 ) + 1 q ′ ] − 1 . (41)</p><p>・ For t = 1 , ⋯ , T :</p><p>p ( C t − 1 | allothers ) ∝ | C t − 1 | N + b − J − 1 2 [ ∏ s = 1 t − 1 ∏ i = 1 N ( X ′ i s C t X i s + 1 ) − 1 2 ] &#215; exp [ − 1 2 t r ( A − 1 C t − 1 ) − σ t − 2 2 ∑ i = 1 N ( ( β i t − Δ t Z i t ) ′ C t − 1 ( β i t − Δ t Z i t ) + ∑ s = 1 t − 1 ( Q i s − X ′ i s Δ t Z i t ) 2 X ′ i s C t X i s + 1 ) ] , (42)</p><p>which is not a standard probability density except when t = 1. (In the case of t = 1, the above expression is proportional to a Wishart density.) Random deviates from the distribution can be generated using the Metropolis-Hastings algorithm with the following Wishart proposal density,</p><p>Wishart ( N + b , ( A − 1 + σ t − 2 ∑ i = 1 N ( β i t − Δ t Z i t ) ( β i t − Δ t Z i t ) ′ ) − 1 ) . Then, we will ac-</p><p>cept the proposed estimate C t ∗ − 1 with probability,</p><disp-formula id="scirp.74082-formula17"><label>(43)</label><graphic position="anchor" xlink:href="//html.scirp.org/file/4-1240803x121.png"  xlink:type="simple"/></disp-formula><p>If the proposed estimate is not accepted, we will keep the current estimate of C t − 1 . A random sample from the joint posterior distribution can be obtained by generating random deviates iteratively and recursively according to the above full conditional distributions. We have simulated 40,000 iterations, out of which the last 20,000 iterations are used for generating parameter estimates. Convergence was checked by starting the chain from multiple initial values and by the inspection of trace plots.</p><disp-formula id="scirp.74082-formula18"><graphic  xlink:href="//html.scirp.org/file/4-1240803x123.png"  xlink:type="simple"/></disp-formula><p>Submit or recommend next manuscript to SCIRP and we will provide best service for you:</p><p>Accepting pre-submission inquiries through Email, Facebook, LinkedIn, Twitter, etc.</p><p>A wide selection of journals (inclusive of 9 subjects, more than 200 journals)</p><p>Providing 24-hour high-quality service</p><p>User-friendly online submission system</p><p>Fair and swift peer-review system</p><p>Efficient typesetting and proofreading procedure</p><p>Display of the result of downloads and visits, as well as the number of cited articles</p><p>Maximum dissemination of your research work</p><p>Submit your manuscript at: http://papersubmission.scirp.org/</p><p>Or contact ojs@scirp.org</p></sec><sec id="s9"><title>NOTES</title></sec></body><back><ref-list><title>References</title><ref id="scirp.74082-ref1"><label>1</label><mixed-citation publication-type="other" xlink:type="simple">Fong, D.K., Ebbes, P. and DeSarbo, W.S. (2012) A Heterogeneous Bayesian Regression Model for Cross-Sectional Data Involving a Single Observation per Response Unit. Psychometrika, 77, 293-314. https://doi.org/10.1007/s11336-012-9252-x</mixed-citation></ref><ref id="scirp.74082-ref2"><label>2</label><mixed-citation publication-type="other" xlink:type="simple">Anderson, E.W., Fornell, C. and Lehmann, D.R. (1994) Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. The Journal of Marketing, 58, 53-66. https://doi.org/10.2307/1252310</mixed-citation></ref><ref id="scirp.74082-ref3"><label>3</label><mixed-citation publication-type="other" xlink:type="simple">Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J. and Bryant, B.E. (1996) The American Customer Satisfaction Index: Nature, Purpose, and Findings. The Journal of Marketing, 60, 7-18. https://doi.org/10.2307/1251898</mixed-citation></ref><ref id="scirp.74082-ref4"><label>4</label><mixed-citation publication-type="other" xlink:type="simple">Hallowell, R. (1996) The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study. International Journal of Service Industry Management, 7, 27-42. https://doi.org/10.1108/09564239610129931</mixed-citation></ref><ref id="scirp.74082-ref5"><label>5</label><mixed-citation publication-type="other" xlink:type="simple">Ittner, C.D. and Larcker, D.F. (1998) Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction. Journal of Accounting Research, 36, 1-35. https://doi.org/10.2307/2491304</mixed-citation></ref><ref id="scirp.74082-ref6"><label>6</label><mixed-citation publication-type="other" xlink:type="simple">Eklof, J.A., Hackl, P. and Westlund, A. (1999) On Measuring Interactions between Customer Satisfaction and Financial Results. Total Quality Management, 10, 514-522. https://doi.org/10.1080/0954412997479</mixed-citation></ref><ref id="scirp.74082-ref7"><label>7</label><mixed-citation publication-type="other" xlink:type="simple">Anderson, E.W. and Mittal, V. (2000) Strengthening the Satisfaction-Profit Chain. Journal of Service Research, 3, 107-120. https://doi.org/10.1177/109467050032001</mixed-citation></ref><ref id="scirp.74082-ref8"><label>8</label><mixed-citation publication-type="other" xlink:type="simple">Yeung, M.C. and Ennew, C.T. (2000) From Customer Satisfaction to Profitability. Journal of Strategic Marketing, 8, 313-326.  
https://doi.org/10.1080/09652540010003663</mixed-citation></ref><ref id="scirp.74082-ref9"><label>9</label><mixed-citation publication-type="other" xlink:type="simple">Gupta, S. and Zeithaml, V. (2006) Customer Metrics and Their Impact on Financial Performance. Marketing Science, 25, 718-739.  
https://doi.org/10.1287/mksc.1060.0221</mixed-citation></ref><ref id="scirp.74082-ref10"><label>10</label><mixed-citation publication-type="other" xlink:type="simple">Williams, P. and Naumann, E. (2011) Customer Satisfaction and Business Performance: A Firm-Level Analysis. Journal of Services Marketing, 25, 20-32.  
https://doi.org/10.1108/08876041111107032</mixed-citation></ref><ref id="scirp.74082-ref11"><label>11</label><mixed-citation publication-type="other" xlink:type="simple">Sun, K.A. and Kim, D.Y. (2013) Does Customer Satisfaction Increase Firm Performance? An Application of American Customer Satisfaction Index (ACSI). International Journal of Hospitality Management, 35, 68-77.  
https://doi.org/10.1016/j.ijhm.2013.05.008</mixed-citation></ref><ref id="scirp.74082-ref12"><label>12</label><mixed-citation publication-type="other" xlink:type="simple">Anderson, E.W., Fornell, C. and Mazvancheryl, S.K. (2004) Customer Satisfaction and Shareholder Value. Journal of Marketing, 68, 172-185.  
https://doi.org/10.1509/jmkg.68.4.172.42723</mixed-citation></ref><ref id="scirp.74082-ref13"><label>13</label><mixed-citation publication-type="other" xlink:type="simple">Gruca, T.S. and Rego, L.L. (2005) Customer Satisfaction, Cash Flow, and Shareholder Value. Journal of Marketing, 69, 1-130.  
https://doi.org/10.1509/jmkg.69.3.1.66358</mixed-citation></ref><ref id="scirp.74082-ref14"><label>14</label><mixed-citation publication-type="other" xlink:type="simple">Grewal, R., Chandrashekaran, M. and Citrin, A.V. (2010) Customer Satisfaction Heterogeneity and Shareholder Value. Journal of Marketing Research, 47, 612-626.  
https://doi.org/10.1509/jmkr.47.4.612</mixed-citation></ref><ref id="scirp.74082-ref15"><label>15</label><mixed-citation publication-type="other" xlink:type="simple">Allenby, G.M. and Ginter, J.L. (1995) Using Extremes to Design Products and Segment Markets. Journal of Marketing Research, 32, 392-403.  
https://doi.org/10.2307/3152175</mixed-citation></ref><ref id="scirp.74082-ref16"><label>16</label><mixed-citation publication-type="other" xlink:type="simple">Lenk, P.J., DeSarbo, W.S., Green, P.E. and Young, M.R. (1996) Hierarchical Bayes Conjoint Analysis: Recovery of Part Worth Heterogeneity from Reduced Experimental Designs. Marketing Science, 15, 173-191.  
https://doi.org/10.1287/mksc.15.2.173</mixed-citation></ref><ref id="scirp.74082-ref17"><label>17</label><mixed-citation publication-type="other" xlink:type="simple">Liechty, J.C., Fong, D.K. and De Sarbo, W.S. (2005) Dynamic Models Incorporating Individual Heterogeneity: Utility Evolution in Conjoint Analysis. Marketing Science, 24, 285-293. https://doi.org/10.1287/mksc.1040.0088</mixed-citation></ref><ref id="scirp.74082-ref18"><label>18</label><mixed-citation publication-type="other" xlink:type="simple">De Sarbo, W.S., Fong, D.K., Liechty, J. and Coupland, J.C. (2005) Evolutionary Preference/Utility Functions: A Dynamic Perspective. Psychometrika, 70, 179-202.  
https://doi.org/10.1007/s11336-002-0976-x</mixed-citation></ref><ref id="scirp.74082-ref19"><label>19</label><mixed-citation publication-type="other" xlink:type="simple">Aksoy, L., Cooil, B., Groening, C., Keiningham, T.L. and Yalcin, A. (2008) The Long-Term Stock Market Valuation of Customer Satisfaction. Journal of Marketing, 72, 105-122. https://doi.org/10.1509/jmkg.72.4.105</mixed-citation></ref><ref id="scirp.74082-ref20"><label>20</label><mixed-citation publication-type="other" xlink:type="simple">Morgan, N.A. and Rego, L.L. (2006) The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance. Marketing Science, 25, 426-439. https://doi.org/10.1287/mksc.1050.0180</mixed-citation></ref><ref id="scirp.74082-ref21"><label>21</label><mixed-citation publication-type="other" xlink:type="simple">Matzler, K., Hinterhuber, H.H., Daxer, C. and Huber, M. (2005) The Relationship between Customer Satisfaction and Shareholder Value. Total Quality Management &amp; Business Excellence, 16, 671-680. https://doi.org/10.1080/14783360500077674</mixed-citation></ref><ref id="scirp.74082-ref22"><label>22</label><mixed-citation publication-type="other" xlink:type="simple">Tobin, J. (1969) A General Equilibrium Approach to Monetary Theory. Journal of Money, Credit and Banking, 1, 15-29. https://doi.org/10.2307/1991374</mixed-citation></ref><ref id="scirp.74082-ref23"><label>23</label><mixed-citation publication-type="other" xlink:type="simple">Chung, K.H. and Pruitt, S.W. (1994) A Simple Approximation of Tobin’s q. Financial Management, 23, 70-74. https://doi.org/10.2307/3665623</mixed-citation></ref><ref id="scirp.74082-ref24"><label>24</label><mixed-citation publication-type="other" xlink:type="simple">Harrison, J. and West, M. (1999) Bayesian Forecasting &amp; Dynamic Models. Springer, New York.</mixed-citation></ref><ref id="scirp.74082-ref25"><label>25</label><mixed-citation publication-type="other" xlink:type="simple">Rossi, P.E., McCulloch, R.E. and Allenby, G.M. (1996) The Value of Purchase History Data in Target Marketing. Marketing Science, 15, 321-340.  
https://doi.org/10.1287/mksc.15.4.321</mixed-citation></ref></ref-list></back></article>